Frequently Asked Questions (FAQs)

Welcome to the Threadnexa FAQ section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes:

• USA: 5–8 business days

• International: 7–15 business days

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.

3. Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs may vary depending on your location.

4. Can I change or cancel my order?

You may request changes or cancellation within 24 hours of placing your order. After this period, orders may already be processed or shipped.

5. What payment methods do you accept?

We accept major payment methods including credit/debit cards and other secure online payment options available at checkout.

6. What is your return policy?

We offer returns within a specified return window (typically 7–14 days after delivery). Items must be unused, unwashed, and in original packaging. Please contact support before returning any item.

7. What should I do if my order is delayed?

If your order is delayed beyond the estimated delivery time, please contact our support team. We will assist you in tracking and resolving the issue.

8. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

9. How can I contact customer support?

You can reach us anytime:

Email: support@threadnexa.shop
Phone: +1 212-555-3314
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Thank you for shopping with Threadnexa. We’re here to help you anytime.